Welcome to Your CRM Self-Onboarding Hub

Everything you need to correctly set up your system — step by step, in the right order. You don't need to do everything at once. Just complete one section at a time.

Core Setup Path for the CRM

Before You Start: Self-Help and Support Options

Understand the difference between the CRM and the Content Amplifier Marketing Software and your self-help/support options.

Step 1: Pre-requisites | Time: 30-60 minutes

Foundations before you touch the CRM. These are the your tools, assets, and information for a smooth setup.

Business Information

We'll need the following for your account's Business Profile page in Settings.

✅Business name prepared

✅Logo ready (PNG or SVG)

✅Website URL (if applicable)

✅Business address documented

✅Support email ready

✅Time zone identified

Domain & Email Access

Access to your domain is essential for us to proceed with your account setup. We need to be able to log in and update your DNS records to properly connect your email, funnels, websites, and other features.

If you purchased your domain directly through the CRM, there’s no action needed on your end—your DNS access is already managed within the CRM, and we can take care of everything from there.

✅Make sure you have access to domain provider (GoDaddy, Namecheap, etc.)

✅Business email ready (preferably in Google Workspace or Outlook for 2-way sync setup)

✅Login details for email provider

NOTES: If you don't have a business email yet, you may sign up for a Google Workspace account.

Asset Collection

If you are migrating assets from another platform—such as calendars, forms, emails, workflows, or automations—these will need to be rebuilt inside the CRM. Please make sure you still have access to your previous system so we can accurately review and recreate everything during the migration process.

✅Calendar access (e.g. Calendly if migrating all calendars)

✅Existing funnels or pages documented (if migrating funnels from another platform)

✅Current forms identified

✅Email copy collected (if any)

Offer & Funnel Clarity

While this isn’t required to complete your CRM setup, having a clear understanding of your customer journey and offer will significantly help in building effective automations, pipelines, and email sequences—so you can successfully launch your funnels and offers.

What are you offering? documented

✅Target audience defined (you may do this in your Content Amplifier Marketing Software under Marketing Setup)

✅Post opt-in flow clarified (write down what happens after a lead opts-in on an offer)

Step 2: Basic Account Setup | Time: 15-30 minutes

Set up the core structure of your CRM. This is the backbone of your entire system.

Business Profile

To access your Business Profile, go to Settings > Business Profile.

Everything entered in this section is client-facing and will be used across the platform—including invoices, receipts, email footers, and other customer-facing communications. Please make sure all information is accurate and up to date.


✅Set business name

✅Upload logo (if you don't have a logo yet, you may create a logo through the Content Amplifier > Marketing Setup > Brand Identity)

✅Set time zone

✅Set support email

✅Configure company details

✅Create a branded domain

My Profile

To access your personal profile settings, go to Settings > My Profile.

The Business Profile contains account-level information, while My Profile is specific to your individual user profile. Each team member you add later will also have their own My Profile section to complete.

Be sure to scroll all the way down the page to review and update all available settings.

✅Create your email signature

Setup Email 2-way sync - this ensures all emails sent through the CRM will show up your business email's Sent folder.

Connect your Calendar - we need to connect your email's calendars so we can sync appointments and avoid double-booking.

Connect your Zoom - once connected, all meetings with Zoom as the location will be automatically created. No need to send links after someone booked!

✅Select your Linked and Conflict Calendars - choose which calendars your CRM will be syncing events and basing your availability from.

Customize your schedule/s - set up your daily working hours, all of your calendars in the CRM will look at this schedule to open availability.

Step 3: Contacts & Emails | Time: 60-90 minutes

Your communication engine. Organize contacts, set up email deliverability, and build your foundation.

Email Services

To access Email Services, go to Settings > Email Services.

Setting up Email Services correctly is essential to ensure strong email deliverability. Email providers such as Gmail, Outlook, Yahoo, iCloud, and Proton actively monitor emails sent from CRMs—especially bulk or broadcast emails.

To protect users and filter out spam, these platforms encourage businesses to use a dedicated sending domain. Having your own sending domain helps you build a positive sending reputation over time. When email providers see that your emails consistently receive engagement (opens, clicks, replies), they are more likely to deliver your messages to the Inbox or Promotions tab instead of Spam.

However, if recipients frequently mark your emails as spam, your domain’s reputation can drop. When that happens, future emails sent from that domain are more likely to be filtered or blocked.

This is why it’s important to regularly monitor your email analytics and practice good list hygiene—such as removing inactive contacts and only emailing people who have opted in and are engaging with your content.

Create a dedicated sending domain

Setup your headers

✅Start email warm up

Organize your contact list

This section walks you through the most efficient way to migrate your existing contacts, set up your lead generation systems correctly, and organize your list in a scalable way.

You’ll learn how to use Forms, Tags, Automations, and Smart Lists—and how they all work together to maintain a clean, well-organized, and easy-to-manage contact database inside the CRM.

Importing your contact list via CSV

Create/edit forms for simple opt-ins (e.g. lead magnets, free consults, etc.)

Create tags based on the actions they have taken

Add contact tags through automations

Build and publish your automations

Create your first Smartlist

Create your first email campaign

Ready to send your first newsletter? Here's how to get started.

Set up your first email campaign

Onboarding Calls & Training Videos

Watch the onboarding videos anytime or join the live calls to get guided support as you set up and use the CRM.

Step 4: Forms, Funnels, & Websites | Time: 30-60 minutes

Turn your CRM into a revenue system. Build assets that capture leads and connect to automation.

Forms

Create your lead forms

✅Set form actions

✅Create automations for form submissions

✅Test submissions and automations

Funnels or Websites

✅Create a subdomain for funnel

✅Connect your root domain for your website